Terms and conditions

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§ 1. General provisions

  1. These regulations specify the terms and conditions of booking and renting apartments offered on the "cityofthekings.pl" Internet Service run by Wiesław Włodarczyk conducting business under the name RTApart Wiesław Włodarczyk with its registered office at Raciborsko 397, 32 - 020 Wieliczka NIP number 6811091175 REGON number 369237259, hereinafter referred to as the Lessor.
  2. The term Apartment shall be understood as premises offered for rent by the Lessor via the Internet Service.
  3. The term Tenant shall be understood as a person who concludes an Apartment rental agreement with the Lessor on the terms specified in these regulations.
  4. The term "Guest" shall be understood as a person who will use the Apartment, regardless of whether he or she is also the Tenant.
  5. A User is understood to mean a person who uses the Website and/or has set up an account in the Reservation System.
  6. A Consumer is a natural person who enters into a legal transaction with an entrepreneur that is not directly related to their business or professional activity.

 

 § 2. Website

  1. The Website operates at the address "cityofthekings.pl" and presents the Apartments rented by the Lessor.
  2. Apartment reservations are made through the IDOSELL Reservation System available through the Website.
  3. To use the Reservation System to make a reservation, a computer or other device that allows for the playback of www pages is required.
  4. Users can set up a user account through the Reservation System, which will allow for faster and easier submission of subsequent reservations.
  5. The User can set up a user account by filling out the registration form. To set up a user account, the following data is required: first name and last name (or company name), address, e-mail address and phone number. In the case of setting up a company account, it will be necessary to provide a Tax Identification Number (NIP) for the purposes of issuing a VAT invoice.
  6. Setting up a user account requires acceptance of these regulations and constitutes the conclusion of an agreement for the provision of electronic services consisting in the possibility of using the functionality of the user account in the Reservation System.
  7. The above-mentioned agreement is concluded for an indefinite period, and each party has the right to terminate it with a 7-day notice period. The User may terminate the agreement by deleting the account or in writing or by e-mail. The Lessor may terminate the agreement in writing or by e-mail.
  8. After the notice period has elapsed, the Lessor deletes the user account if it has not been previously deleted by the User.
  9. Termination of the agreement for the provision of electronic services of access to the user account does not affect the validity of reservations made. 
  10. The User is obliged to keep the login and password to their user account confidential and not to make them available to third parties.

 

 § 3. Reservation

  1. The Tenant places a reservation by selecting the Apartment, the number of Guests (no more than allowed for a given Apartment) and the date.
  2. The reservation can be made using a user account or without creating such an account. In the case of placing an order without creating a user account, it will be necessary to provide the following data: name and surname (or company name), address, e-mail address and telephone number. In the case of orders placed by companies, it will be necessary to provide the Tax Identification Number (NIP) for the purposes of issuing a VAT invoice.
  3. The conclusion of the lease agreement, based on the submitted reservation, takes place at the time the Lessor informs the Tenant about the confirmation of the submitted reservation.
  4. In the event that the Lessor does not confirm the acceptance of the submitted reservation within 7 days from the date of its submission, the reservation expires.
  5. The Lessor may refuse to accept the reservation, in particular if it turns out that the date selected by the Tenant is not available.
  6. After accepting the reservation, the Lessor sends the Tenant a confirmation of the reservation.

 

 § 4. Cancellation of reservation

  1. The Tenant may cancel the reservation by submitting a declaration via e-mail or in the Reservation System, only if this has been provided for the selected Apartment.
  2. In the event of cancellation of the reservation (if this has been provided for the given Apartment), the Lessor shall return to the Tenant:
  • 70% of the paid rental price, if the cancellation of the reservation occurred no later than 45 days before the date of stay;
  • 50% of the paid rental price, if the cancellation of the reservation occurred no later than 30 days before the date of stay;
  • 25% of the paid rental price, if the cancellation of the reservation occurred no later than 14 days before the date of stay;
  1. If the cancellation of the reservation occurred later than provided for above, the Lessor shall not return the rental price paid by the Tenant.

 

 § 5. Price and payments

  1. All prices indicated in the Reservation System are gross prices expressed in PLN, taking into account the appropriate VAT rate.
  2. The prices indicated on the Website are the prices for renting the entire Apartment for the indicated period.
  3. In addition to the rental price, the Tenant is obliged to pay the cleaning costs, which will be indicated when making the reservation.
  4. The Apartment rental price is payable in full in advance when making the reservation, using the payment methods available in the Reservation System.
  5. The Tenant is obliged to accept the regulations for the provision of online payment services available within the Reservation System. Failure to accept the payment terms means that the rental must be cancelled.

 

 § 6. Apartment Rental

  1. Apartments are rented for the residential needs of Guests and for the period specified in the reservation.
  2. Rental starts at 3:00 p.m. on the first day of stay and ends at 10:00 a.m. on the last day of stay.
  3. The number of Guests in the apartment may not exceed the number indicated in the reservation.
  4. The Tenant is obliged to return the Apartment to the Landlord no later than the last hour of the stay, determined in accordance with point VI.2.
  5. The Tenant is obliged to observe the house order and to ensure its observance by all Guests, if they are not Tenants.
  6. The Tenant is responsible for any destruction and damage caused by his fault or the fault of the Guests in the Apartment or in the Apartment's equipment.
  7. The Landlord is not responsible for items left in the Apartment by the Tenant or Guests.

 

§ 7. Complaints procedure

  1. The Landlord is obliged to provide the Tenant with an Apartment consistent with its description on the Website and suitable for the agreed use - residential.
  2. If the provided Apartment does not comply with its description or if it is not suitable for the agreed use, the Lessee should immediately notify the Lessor by filing a complaint to the following e-mail address: ww@rtapart.pl or by phone at +48 501 015 299.
  3. After receiving the notification, the Lessor shall immediately consider the complaint and, if it is justified, shall take appropriate actions to ensure the proper implementation of the concluded Rental Agreement.
  4. The Lessor shall make every effort to ensure the uninterrupted operation of the Website and the Reservation System.
  5. Complaints regarding the provision of the service of maintaining a user account in the Reservation System may be submitted by the User to the e-mail address ww@rtapart.pl. The Lessor shall consider the submitted complaint within 14 days of its receipt.
  6. The Lessee/User has the right to ask the Lessor to reconsider the case regarding the complaint if they are not satisfied with the manner of its resolution.

 

 § 8. Withdrawal from the agreement for maintaining a user account

  1. A consumer who has concluded an agreement with the Lessor for the provision of services by electronic means - maintaining a user account in the Reservation System, may withdraw from this agreement within 14 days from the date of its conclusion without giving a reason and without incurring any costs.
  2. In the event of submitting a declaration of withdrawal from the agreement, the Lessor deletes the user account in the Reservation System, if it has been created.
  3. Withdrawal from the agreement for maintaining a user account in the Reservation System does not affect the validity of reservations made before the date of withdrawal.
  4. The consumer may withdraw from the agreement by submitting a declaration of withdrawal from the agreement to the Lessor. The declaration may be submitted on the form, which constitutes Annex No. 1 to these regulations, however, the use of the form is not obligatory. In order to meet the deadline for withdrawal from the agreement, it is sufficient to send a statement before its expiry.

 

 § 9. Protection of personal data 

  1. The administrator of personal data provided to the Lessor by Tenants, Guests and Users is the Lessor. The Lessor makes every effort to ensure proper protection of personal data.
  2. Detailed principles for the processing of personal data by the Lessor are specified in the Privacy Policy, which is an integral part of these regulations.

 

 § 10. Final provisions

  1. In matters not regulated by these regulations, the relevant provisions of law shall apply.
  2. These regulations may not be interpreted in a way leading to the limitation or exclusion of any rights granted to the Consumer under the Consumer Rights Act or other relevant provisions of law.
  3. Contact with the Lessor may be made in writing to the address RTApart,
  4. Raciborsko 397, Wieliczka, and also to the e-mail address ww@rtapart.pl. The Lessor shall consider the submitted complaint within 14 days from the date of its receipt and by phone at +48 501 015 299.
  5. Information on the methods and access to out-of-court forms of dispute resolution can be obtained at: http://www.uokik.gov.pl/spory_konsumenckie.php.
  6. At the address: http://ec.europa.eu/consumers/odr/ there is a platform for the online dispute resolution system between consumers and entrepreneurs at the EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales contract or a service contract.
  7. The Lessor, in particular in the event of a change in the scope of services offered and changes in the functionality of the Website and the Reservation System, may make changes to these regulations. The Lessor shall inform Users with accounts in the Reservation System about the changes made by sending an e-mail message.
  8. In the situation referred to above, the User has the right to submit a statement, within 14 days from the date of receipt of information about the change in the regulations, about terminating the agreement with a notice period of 7 days.
  9. The change in the regulations does not affect the terms of previously concluded lease agreements, to which the previous provisions of these regulations apply.

 

 

Appendix No. 1

 

…………………………………………………….

..........................................................

…………………………………………………….

/name and address/

 

to:

 

RTApart

Wiesław Włodarczyk

Raciborsko 397

32 – 020 Wieliczka

 

Declaration of withdrawal from the agreement

 

I hereby declare that I am withdrawing from the agreement for the provision of services by electronic means – maintaining a user account in the IDOSELL Reservation System.

 

 

 

……………………………………………………………

/date and signature/

 

 

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